Liquid Light Whisperer / Liquid Light Lab — Terms of Service

Last updated: 09/10/2025

Terms & Conditions

1) Who we are
“LLW” means Liquid Light Whisperer (shoots) and Liquid Light Lab (film processing & scanning). “You” means the customer placing an order or redeeming a voucher.

2) Scope
These Terms apply to all orders placed with Liquid Light Lab (C-41, B&W, ECN-2 processing and scanning) and to the purchase or redemption of Large Format Shoot Vouchers. Weddings, portraits, and editorial shoots are covered by separate service-specific terms issued at booking.

3) Orders, pricing, turnaround
Prices may change without notice prior to checkout.

Turnaround times are estimates, not guarantees. Rush services are subject to availability.

We may decline or cancel any order and will refund any payment taken in line with Section 11.

4) Customer warranties (you confirm)
You own the copyright in the film you send or you have written permission from the rights holder.

Your order does not infringe any law or third-party rights.

You have accurately described the film and process (for example, C-41 vs ECN-2). Mislabelled film may be returned unprocessed or processed at your risk.

5) Film handling, risk, and limits of liability
We treat all film and materials with reasonable care. However, film is unique and its value cannot be assessed by us.

If film is lost or damaged while in our care, our liability is limited to the replacement value of the unexposed media (current retail price of equivalent blank film) or the price you paid for processing, whichever is lower.

We are not liable for consequential or special losses such as missed commissions, travel costs, emotional distress, or data loss.

Chemical, mechanical, postal, and manufacturer faults can occur. Some defects such as light leaks, age fog, storage damage, and expired stock behaviour originate before we receive your film and are outside our control.

6) Shipping and returns of film/negatives
You are responsible for shipping film to us; risk in transit to us remains with you. Use tracked or insured post and sensible packaging.

We return negatives by the method you select at checkout. Risk passes to you on collection by the carrier.

Unpaid return postage after 90 days: we will email once; if no response is received within 30 days, we may securely store or dispose of materials at our discretion.

7) Scans, delivery, and retention
Premium scans are included as standard unless stated otherwise. File specifications are published on our site.

Files are delivered via WeTransfer. Download links remain active for 60 days. After 60 days, the link expires and the files will no longer be accessible.

Prior to delivery, scans are stored on a secure RAID server for redundancy and to manage the WeTransfer upload process. After delivery, files are retained on the server for 30 days to allow for re-delivery in case of any issues. After this 30-day period, all files are permanently deleted and cannot be recovered.

8) Colour, density, and re-scans
Colour and density are subjective. We provide a professional baseline grade.

One reasonable re-scan request per roll is included if we made a technical error such as a misframe, gross colour cast, or clipping. Creative preferences may incur a fee.

9) Large Format Shoot Vouchers (LLW)
Vouchers are pre-paid credit for a specific large-format portrait or session described on the product page.

Booking: dates are subject to availability. We will offer reasonable alternatives if your first choice is unavailable.

What is included: the exact inclusions such as number of sheets, scans or prints, session length, and location radius are listed on the voucher page or receipt.

Validity: unless stated otherwise, vouchers are valid for 12 months from purchase. Expired vouchers may be extended at our discretion and may be subject to a fee.

Transfers: vouchers are transferable as gifts. Resale is not permitted without consent.

Cancellations: with at least 7 days’ notice, we will rebook once at no fee. Less than 7 days may incur a rebooking fee to cover studio or assistant costs.

Weather or force majeure: we may re-schedule for safety or technical reasons. Our liability is limited to re-booking or refund of the voucher price.

10) Refunds and incorrect service orders
Processing services: once film is received and work begins, refunds are not available except where required by law.

Disposable cameras are accepted as part of our service.

If you select the wrong service (for example, ordering scanning without development or choosing the wrong process), we will contact you. You must pay for the correct service before a refund is issued for the incorrect one. If you choose not to proceed with the correct service, a refund will be given for the incorrect order and your negatives will be returned to you minus the cost of shipping and packaging.

Refunds are always net of postage already incurred and any non-refundable payment processing fees such as Stripe or PayPal. This applies to all services unless otherwise required by law.

Vouchers: a 14-day cooling-off period applies to unused vouchers only. After this, vouchers are non-refundable but may be re-scheduled within their validity.

11) Intellectual property and licences
You retain copyright in your images.

By submitting film you grant LLW a limited licence to process, scan, store temporarily, and deliver your files and negatives for the purpose of fulfilling the order.

Any broader promotional use requires your explicit consent.

12) Privacy
We process your personal data to fulfil your order and communicate with you. See our Privacy Policy for details including data retention, legal bases, and your rights.

13) Prohibited use
You may not use our site or services for unlawful activity, infringement, or to upload or distribute malicious code.

14) Service availability and changes
We may modify, suspend, or discontinue services or prices at any time. Published specifications and times are indicative.

15) Governing law
These Terms are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction.

16) Updates to these Terms
We may update these Terms by posting a new version on our website. Continued use constitutes acceptance.