Privacy Policy

Privacy Policy

Liquid Light Whisperer Ltd
Last updated: 11/01/2025

This Privacy Policy explains how Liquid Light Whisperer Ltd collects, uses, stores, and protects personal data.

1. Who we are

Company name: Liquid Light Whisperer Limited
Company number: 16907364
Registered office: Chandos Business Centre, Suite 17, 87 Warwick Street, Leamington Spa, CV32 4RJ, United Kingdom
Website: www.liquidlightwhisperer.com

Liquid Light Whisperer Ltd operates under the trading names:

  • Liquid Light Whisperer — photographic commissions and shoots

  • Liquid Light Lab — film processing and scanning services

For the purposes of data protection law, Liquid Light Whisperer Ltd is the data controller.

2. What personal data we collect

We collect only the personal data necessary to operate our services. This may include:

  • Name

  • Email address

  • Postal address

  • Telephone number

  • Order and booking information

  • Payment references (we do not store full card details)

  • Photographic images of identifiable individuals created or processed as part of our services

  • Website enquiry information

3. How we collect data

Personal data is collected when you:

  • place an order or purchase a voucher

  • book or enquire about a photographic service

  • send film to us for processing or scanning

  • contact us by email or through the website

  • interact with the website (subject to cookie settings)

4. Lawful bases for processing

We process personal data under the following lawful bases:

  • Performance of a contract — to provide photographic, lab, and scanning services you request

  • Legitimate interests — to operate, manage, and improve our services and communications

  • Legal obligation — for accounting, tax, and regulatory compliance

We do not rely on consent as the primary basis for service delivery.

5. How we use your data

We use personal data to:

  • process orders and bookings

  • communicate about services, orders, or enquiries

  • deliver digital files and physical materials

  • maintain business records

  • comply with legal and accounting requirements

We do not sell or rent personal data to third parties.

6. Photographic images and film materials

Photographic images and negatives supplied to us or created by us are treated as personal data where individuals are identifiable.

Images and negatives are used solely for the purpose of fulfilling your order or commission unless separate, explicit permission is given for promotional or public use.

7. Data sharing

We share personal data only where necessary, including with:

  • payment processors

  • delivery and postal services

  • digital file delivery providers

These third parties process data only to the extent required to provide their service.

8. Data storage and security

We take reasonable technical and organisational measures to protect personal data, including:

  • password-protected systems

  • limited access to data

  • secure storage of digital files

No system is entirely risk-free, but we act proportionately to the scale and nature of our business.

9. Data retention

We retain personal data only for as long as necessary:

  • Order and financial records are retained for up to 7 years for legal and accounting purposes

  • Digital image files are retained in line with service-specific terms and then deleted

  • Enquiry data is retained only as long as required to respond

10. Your rights

Under UK data protection law, you have the right to:

  • request access to your personal data

  • request correction of inaccurate data

  • request erasure where applicable

  • object to or restrict processing in certain circumstances

Requests should be made using the contact details on our website. We respond without undue delay.

11. Cookies

Our website uses cookies to ensure basic functionality and to understand how visitors use the site.

Details of cookie use and how to manage preferences are set out in our Cookies Policy.

12. ICO registration

Liquid Light Whisperer Ltd is registered with the Information Commissioner’s Office (ICO) as a data controller, as required by UK law.

13. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The current version will always be published on our website.

14. Contact

If you have questions about this Privacy Policy or how we handle personal data, please contact us using the details provided on our website.